Instead of just one clinician, you’ll meet with an entire team of doctors and experts ready to listen to what matters to you. Here’s how you can prepare for your clinical evaluation.
Test your devices
Before your appointment, confirm that your camera and microphone are working by joining a test Zoom meeting. It’s simple to use and will walk you though step-by-step instructions to ensure you’re ready to go. If you're experiencing audio or video issues, we have some tips that can help.
Still need help?
Below are some helpful tips for the most common issues:
I can’t hear my clinician, and/or the clinician cannot hear me.
- Check if the microphone, speakers, or headphones are plugged in and not muted.
- Unplug the device, then plug it back in.
- If it’s a bluetooth device, ensure that it is turned on and connected properly.
- Ensure that no other applications are using the microphone at the same time.
See more audio troubleshooting tips
My video does not work.
- Allow Zoom to access your camera on your device
- Allow Zoom to access your camera on your web browser
- Update to the latest version of Zoom
See more video troubleshooting tips
I can’t find the chat window.
![](https://cdn.prod.website-files.com/60834b922af0fcfb2c5e20db/66b4fab2e924b67288982c2c_64e51fa3e6bdb460531b9f88_zoom-chat-toolbar.png)
- While in a meeting, click Chat in the meeting controls (bottom toolbar).
- In the To: drop-down menu, select Everyone.
- Enter your message in the chat window.
- Press Enter to send your message.